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Smart Dining

Restaurant OS

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Help & support

Read guides and FAQs here; submit tickets when you need hands-on help with your account.

Overview Release notesNew requestMy tickets
Browse topics
  • Getting started
  • Legal & compliance
  • Account & organization
  • Restaurant setup
  • Menu & items
  • Orders & cart
  • Reservations & scheduling
  • Pre-ordering (dine-in)
  • Payments & fees
  • Devices & hardware
  • Reports & analytics
  • Settings & configuration
  • Troubleshooting
  • FAQs
  • Best practices & guides
Help website

Guides outside the app (new tab).

Help website →
Help home/Troubleshooting
Home > Support > Category
Troubleshooting

Missing menus, frozen integrations, billing surprises—start here before you open a ticket.

  • Billing & subscription issuesSubscription plans, renewal timing, and the payment methods used for Smart Dining invoices all live under Account (top-right profile). Restaurant payouts and guest wallets use different screens—see Payouts & wallet when those are what you need.Open guide →
  • Integration sync problemsMost sync issues are expired credentials, mapping drift, or provider incidents.Open guide →
  • Permissions & missing sidebar areasIf you can’t see Orders, payouts, or settings, your role is almost always the reason—we hide sensitive tools on purpose.Open guide →